Refund Policy

Effective date: 26 October 2026

1. Cooling-Off Period

SkillsLab offers a 5-day cooling-off period from the date your subscription begins. During this window you may cancel and request a full refund, subject to the content-consumption conditions below.

2. Eligibility Conditions

To qualify for a refund, all of the following must be true at the time of cancellation:

Within the cooling-off window: Your subscription must have started no more than 5 calendar days before the cancellation date.
No certificates issued: No learner on your account may have received a course proficiency certificate or a programme completion certificate at any point during the subscription.
No substantial content use: No learner on your account may have completed 60% or more of any course during the subscription period.

School accounts: if any single learner enrolled under a school subscription holds a certificate, the entire school subscription is ineligible for a refund.

3. How to Request a Refund

You do not submit a separate refund request. When you cancel a subscription through your account settings, our system automatically checks your eligibility. If you qualify, a refund request is created on your behalf and you receive a confirmation email.

4. Processing Time and Method

Eligible refunds are processed as a bank transfer to the account linked to your payment method. Processing takes 3 to 5 business days from the date your request is approved by our team. You will receive email notifications when:

Your request is received and under review
Your refund has been transferred (including a reference number where available)
Your request is declined (with the reason stated)

We do not issue refunds through payment gateways or cards. All refunds are made via bank transfer.

5. Non-Refundable Situations

The following are not eligible for a refund under any circumstances:

Cancellations made after the 5-day cooling-off period
Accounts where a certificate has been issued to any learner
Accounts where any learner has completed 60% or more of a course
Partial periods (mid-cycle cancellations after the cooling-off period)
Promotional or discounted plans (unless otherwise stated at purchase)

6. Contact

If you believe your refund request was incorrectly assessed, contact us at skillslab.crystaledtech@gmail.com with your account email and the date of cancellation.